Privacy Policy Aone Agent – Malaysia User Data Protection

1 Personal Information Collection

Aone agent collects your personal information when you register an account, use platform services, or contact our support team. We believe in transparent data collection practices — you always know what data we collect and why it is needed.

The information we collect includes:

We may also receive information about you from trusted third-party sources such as identity verification service providers, to ensure data accuracy and meet our KYC compliance requirements.

2 Use of Personal Information

The personal information we collect is used solely for legitimate purposes that have been disclosed to you. aone agent does not use your data for any purpose unrelated to the provision of platform services.

We use your information for the following purposes:

• Creating and managing your user account on the aone agent platform.
• Processing deposits, withdrawals and all financial transactions securely and accurately.
• Verifying your identity through the KYC process to meet legal compliance requirements.
• Detecting and preventing fraudulent activity, money laundering and unauthorised access.
• Providing effective customer support whenever you need assistance.
• Sending important notifications related to your account, security and service changes.
• Improving the user experience and developing new, more useful features.
• Complying with applicable legal obligations and regulations.

If you have agreed to receive marketing communications, we may use your information to send you relevant promotional offers. You may opt out of these communications at any time through your account settings.

3 Sharing Information with Third Parties

Aone agent does not sell, transfer, or disclose your personal information to third parties for their own commercial purposes. However, in the course of operating the platform, we may share your data with the following categories of third parties under limited and controlled circumstances:

• Payment Service Providers: Payment processors and financial institutions that assist us in handling deposits and withdrawals. They receive only the information necessary to process the transaction.
• KYC and Identity Verification Providers: Trusted identity verification companies to ensure age compliance and fraud prevention.
• Technology Service Providers: Cloud computing and cybersecurity companies that help us store and protect data securely.
• Relevant Authorities: Law enforcement agencies or regulatory bodies when required by law or a valid court order.

In the event of a company merger, acquisition, or asset sale, user data may be transferred as part of that process. In such cases, we will notify users in advance and ensure the same data protection standards are maintained.

4 Data Security & Protection

Aone agent continuously invests in robust security infrastructure to ensure your personal data remains protected at all times. Security is not an afterthought — it is at the core of how we operate.

The security measures we implement include:

• Data encryption in transit using the latest 256-bit TLS/SSL protocol.
• Data encryption at rest for all sensitive information in our database.
• Strict access controls — only authorised personnel may access user data, and only for legitimate work purposes.
• 24/7 system monitoring to detect any suspicious activity.
• Regular penetration testing conducted by independent security experts.
• Two-factor authentication (2FA) is available for all user accounts.
• Established incident response procedures to address any data breaches promptly.

5 Cookies and Tracking Technologies

The aone agent platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security and analyse how the platform is used. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and account security. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Helping us understand how users interact with the platform through anonymised analytics data for continuous improvement.
• Functional Cookies: Remembering your preferences and settings such as preferred language and display format for a more personalised experience.
• Security Cookies: Used to detect and prevent fraudulent activity, including multiple account detection and suspicious access attempts.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect platform functionality and your overall user experience.

6 User Rights Regarding Personal Data

As an aone agent user, you have strong rights regarding your personal data. We fully respect and facilitate the exercise of these rights.

To exercise any of the above rights, please contact the aone agent customer support team. We will process your request within a reasonable timeframe, not exceeding 30 calendar days from the date the request is received.

7 Data Retention Period

Aone agent follows a data minimisation principle — we only retain your personal information for as long as strictly necessary for the stated purposes or to meet applicable legal requirements.

• Active account data: Retained for as long as your account remains active on the aone agent platform.
• Data after account closure: Transaction records and KYC data are retained for up to 7 years after account closure to meet compliance and financial audit requirements.
• System and security logs: Retained for between 90 days and 2 years depending on the type of log and operational requirements.
• Support communication data: Customer support conversation records are retained for 3 years for service quality purposes.

Once the designated retention period expires, your personal data will be securely deleted using industry-recognised data destruction methods, ensuring the data cannot be recovered or accessed again.

8 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, the aone agent team is ready to assist you.

You can reach us via:

• Live chat available directly on the aone agent platform — immediate responses during operating hours.
• Our support email at [email protected] — we will reply within 24–48 hours on business days.
• The Help Centre section within your account for general enquiries and self-service guides.

When submitting a privacy-related enquiry, please provide your full name and account username so we can address your issue more quickly and accurately. All privacy enquiries are treated as confidential and will be handled by our dedicated team.